Salon Housekeeping Guidance
SUCKLEY, WORCESTERSHIRE
What to expect from us
- We will continue to stand by our 7 core values. See Our Ethos page.
- A full consultation and personalisation for each treatment. We will actively listen and do our very best to understand exactly what it is you want from your treatment.
- Ethical practice. We understand how important it is for you to know what goes in to the products we use and where they come from. Wherever possible, we use the most natural,vegan-friendly and cruelty-free products. Please see Our Ethos page for our Eco Pledge.
- In the unfortunate case you are unhappy with the result of a treatment, please let us know within 7 days to allow us the opportunity to rectify the problem.
– Nail repairs are free of charge in the first 7 days, thereafter will be charged per nail repair.
– Spray tans will only be rectified within the 1st 48 hours.
– Please email carrie@thesanctuarysuckley.co.uk for all formal complaints - Our gift vouchers are valid for 12 months from the date of purchase.
- Our salon building is accessible for people in wheelchairs
Housekeeping
- Due to the constraints of covid and the additional business costs needed to carry out our services, there will be a 50% reservation for any treatments carrie out within the salon, this is taken at the time of booking, for all clients
- We kindly request you provide a minimum of 24 hours notice to cancel an appointment, failure to do so will incur a 50% charge
- In the unlikely event you are unhappy with a purchased product we will provide a full refund if returned within 7 days unopened and unused.
- Please advise us of any changes within your medical history including new medications you are taking,it is the clients responsibility to advise of any changes.
- Please respect & enjoy our calm & relaxing environment.
- Children under the age of 16 years old must be accompanied by a parent or guardian at all times who can countersign a consultation form for treatments.
- We respectfully ask that children do not attend appointments with parents or guardians due to the nature of our work & quiet environment all clients want to enjoy.